6 Warning Signs of the Problem Client
Great post up at Freelance Switch by Mark Garrison detailing six warning signs that a client might turn out to be a problem. If you’re a designer you may be thinking, “what, there are only six?” or “every client is a problem client.” If you’re thinking either of these things then it’s probably worth reading the article. Unlike most client-based discussions, this one does not simply deteriorate into client-bashing and a wealth of horror stories: it outlines potential problems, but also presents advice on how to deal with these potential solutions. #1 is posted below, for the other 5, link on!
1. “I tried doing it myself, but…”
This is a sign of the frustrated artist. They fancy themselves creative, and have given it their best shot, but found that their skills fell short. Now they are turning to you, the consummate professional, to pick up the pieces.
Whether they are willing to tell you or not, this client has a vision in their head of what they want, and are unlikely to be satisfied with anything else. You may have trouble hiding your opinions on their bad ideas, and you probably won’t feel any pride in the finished product because you had no control.
The Solution: Some may avoid these clients all together, but there is a chance to really shine here. If you keep them happy they will gladly talk you up to everyone they know because you succeeded where they could not. If you choose to take on this project, get them to be completely explicit about what they want. Some clients in this situation are reluctant to tell you their ideas, so you may have to really coax it out of them. It is worth the effort though, because the alternative is a long process of trial and error until you stumble upon what they wanted all along.
